Refund policy

 

I want you to feel completely confident when purchasing an artwork. If you have any questions before placing your order, please contact me at contact@magdamalakart.com.


 

RETURNS

Original paintings and standard limited-edition prints purchased online may be returned within 30 calendar days of delivery.

To request a return, please email contact@magdamalakart.com before sending the artwork back. Include your order number and the reason for the return so that I can provide the appropriate return instructions.

Returns should be sent to:

Magda Malak Art
37 Haylands
Portland
Dorset
DT5 2LA
United Kingdom

Please do not return an artwork without contacting me first.

YOUR RIGHT TO CANCEL

For orders purchased online, you have the right to cancel your order within 14 days of receiving it without providing a reason.

After notifying me of your decision to cancel, you must return the artwork within a further 14 days.

For cancellations made within this statutory period, I will refund the price of the artwork together with the cost of standard outbound delivery. If you selected an enhanced or express delivery service, the additional delivery cost will not be refunded.

My 30-day returns period extends beyond your statutory cancellation rights. For returns requested between 15 and 30 days after delivery, the artwork price will be refunded, but the original delivery charge will not normally be refundable.

RETURN CONDITION

Please take reasonable care of the artwork while it is in your possession. It should be returned in its original condition and, wherever possible, in its original protective packaging.

You may carefully inspect the artwork as you would in a gallery. However, I may make an appropriate deduction from the refund if its value has been reduced through unnecessary handling, damage or inadequate return packaging.

RETURN DELIVERY COSTS

For change-of-mind returns, the collector is responsible for arranging and paying for return delivery.

Because artworks can be valuable or fragile, I strongly recommend using a tracked and adequately insured delivery service. The artwork remains your responsibility until it has been safely received.

If an item is faulty, damaged in transit, incorrectly supplied or not as described, I will cover the reasonable cost of returning it.

COMMISSIONS AND PERSONALISED ORDERS

Commissioned paintings, personalised artworks and items created to an individual customer’s specifications cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your legal rights if an artwork is faulty, damaged, incorrectly supplied or not as described.

Any additional cancellation arrangements relating to a commissioned painting will be explained and agreed before the commission begins.

BESPOKE FRAMING

A standard limited-edition print remains eligible for return where applicable.

If you request framing, sizing, mounting or another presentation option created specifically to your individual requirements and not offered as a standard product option, that bespoke element may not be eligible for a change-of-mind return.

I recommend contacting me before ordering if you are uncertain whether your chosen framing option is considered bespoke.

DAMAGED OR INCORRECT ORDERS

Please inspect your order as soon as it arrives.

If the artwork or packaging appears damaged, please contact me as soon as possible—ideally within 48 hours—at contact@magdamalakart.com. Include your order number and clear photographs of:

  • The artwork
  • The external packaging
  • The internal packaging
  • The shipping label
  • The area of damage

Please retain all packaging while the issue is being assessed. I will respond personally and arrange the most appropriate resolution.

The request to contact me within 48 hours helps me pursue a claim with the delivery provider and does not affect your statutory rights.

SALE ITEMS AND GIFT CARDS

Sale items purchased online are subject to the same statutory cancellation and consumer rights as full-price items.

Gift cards are not normally refundable once issued, except where required by law.

EXCHANGES

As every original painting is unique, direct exchanges may not always be possible.

If you would prefer another available artwork or print, please contact me. Where appropriate, the original item can be returned and a separate order placed for your chosen replacement.

REFUNDS

I will confirm when your return has been received and inspected.

Approved refunds will be made to your original payment method without undue delay and no later than 14 days after I receive the returned artwork—or earlier evidence that it has been sent back, where required by law.

Your bank or card provider may require additional time to process the payment.

If you have not received an approved refund after 15 business days, please contact contact@magdamalakart.com.

YOUR STATUTORY RIGHTS

Nothing in this policy limits or excludes your statutory consumer rights.